Frequently Asked Questions
Everything you need to know about your next transformation.
How long does shipping take for Halloween costumes?
Standard shipping typically takes 5-7 business days, while express shipping takes 2-3 business days. We recommend ordering at least two weeks before your event to ensure timely arrival.
What is your return policy for seasonal items?
We accept returns within 14 days of delivery, provided the costume is unworn, unwashed, and in its original packaging with all accessories included.
How do I choose the correct size?
Each product page features a detailed size chart. Since costume sizing can differ from standard fashion brands, we recommend measuring your bust, waist, and hips before selecting.
Are the accessories shown in the photos included?
Items included in the set are listed in the 'Product Details' section. Wigs, shoes, and props are often sold separately unless specified as part of a bundle.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Do you offer bulk discounts for group costumes?
Yes! For orders of five or more of the same costume style, please contact our support team to receive a custom discount code for your group or troupe.